Frequently Asked Questions

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About Weddingdeal.com.my
What is Weddingdeal.com.my

Our idea is simple and nice, we just want to offer you the best deal for your wedding near you, for expecting brides and grooms. This will be the best chance for you to have your dream wedding while saving! What is there to ask for? Save your extra cash to enjoy your dream honeymoon or purchase your dream home!

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Your privacy in weddingdeal.com.my

Over here, we do not sell your information to any third party or share your information without your written consent. Even our business partners will not get your information unless your purchase your voucher from them as their business require certain part of your information in order for them to let you claim your voucher. For more information on your privacy, you can view it here

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How to register as weddingdeal.com.my member?

You can click this button  (SIGN UP) on the top right corner in order to register/signup as our member. You can either register or sign in using your Facebook/Twitter or even your G+ account. Please do note for social media login, the coupon information will go to the emails that you used to register yourself for the respective social media account.

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There are no reply from your side

Give us a min 2 business day to reply. We will try to reply each of the inquiries within 2 business days.

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My Weddingdeal.com.my Account
Can I cancel my weddingdeal membership or account?

Yes, you can. Just drop us an e-mail and if possible provide us some feedback on why you need to cancel your account at support@weddingdeal.com.my

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Where or how to login?

At the top right corner, press this icon (SIGN IN) to login. You should be able to login using your username and password or using your social media log in credential. 

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Forgot Password/username

Click on , on the log in form that pop out, click on the question mark beside username or password. If you forget the username, click on the question mark beside it. If you forget your password, click on the question mark beside it. Log in information will be sent to your email.

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Weddingdeal.com.my Vouchers
Is buying the Wedding deal work legally?

Yes, it is legal as once you buy from us, it has 3 type of contracts to govern how it works.

1) The first contract is between you and Weddingdeal.com.my, which comes after buying a weddingdeal.com.my Voucher. That voucher can be exchanged for products or services from a merchant. This contract is our agreement to supply you with the voucher you have purchased and nothing else.

2) The second contract is between the holder of the voucher and the merchant selling the products or services - it is a contract between you and the relevant merchant, which is formed when you apply to redeem your voucher from us. The clever bit is that the payment to the merchant for products or services under that contract is the same payment made to Weddingdeal.com.my for the voucher. Legally, this contract has nothing to do with Weddingdeal.com.my.

3) The third contract is between Weddingdeal.com.my and the merchant. The merchant commits to us that it will supply the products or services when someone who has bought a voucher (or is given a voucher) from Weddingdeal.com.my redeems that voucher with them.

 

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Expired vouchers

Please take note that each vouchers have a due date where you must claimed the services or products before it expired. 

Once expired, you are not entitled to claim any of the promotions or services under the voucher. Please take note of that.

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Where is my Voucher?

You voucher will be send to you via email after you purchase, it might take a few days later for Merchant's confirmation or for the deal to be on. 

Alternatively, you can find the voucher under "My Orders" on the main menu in our website. Make sure you login first in order for you to see your orders

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Partner Merchant Enquries
I want to be a merchant in Weddingdeal.com.my

If you are interested in becoming one of our merchant and start selling your wedding deals, kindly drop us a email at support@weddingdeal.com.my or alternatively you can use our contact form on the website. We will contact you within 2 working days.

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Can I contact the Merchant directly?

Yes, you can. The merchant information can be seen on the deal left hand side, usually with map, phone and address info. 

We do not encourage our members to contact the merchant to ask for special pricing by bypassing our system as the merchant will be penalized if we found out that there is a bypassing issue on the merchant.

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Weddingdeal.com.my Newsletter
Where can I subscribe for Newsletter

You should be able to subscribe on our newsletter the moment you reach our website, as there will be a window pop out asking you to subscribe our newsletter. You can click cancel if you already subscribe.

Alternatively you can subscribe the newsletter on top of our website where you can key-in you email and click enter.

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Where to unsubscribe from the newsletter

You can unsubscribe from our newsletter by clicking on the link "this link", which you can find at the bottom of your daily newsletter, Please allow 48 hours for the un-subscription to work. If you still unable to unsubscribe, kindly drop us an email at support@weddingdeal.com.my

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Contact Us
How to contact us?

You can contact us at the contact us button at the bottom of the website. Alternatively, you can drop us a mail at support@weddingdeal.com.my

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Deal of the day
What is deal of the day

Deal of the day are our featured wedding deals  that  we would like to showcase. You can view deal of the day based on your location by changing the location on the top of the menu.

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Where is other deals?

Deal of the day only feature one deal per state. If you would like to search for other deals, kindly press "All Deals" on the main menu

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Refund and Return
Our Commitment

We want you to have a great experience and great saving with Weddingdeal and to give you a peace of mind when shopping for best wedding deal in town, we offer you our commitment. If you use a Weddingdeal voucher before its promotional value expires and are greatly disappointed by your experience due to the merchants unable to fulfill their work to you, we’ll work with you to make it right or work with the merchant to give you a refund. Take note that the refund shall always come from the merchant directly and not from Weddingdeal. We will always honor your refund requests if a business closes permanently, an event is canceled or rescheduled, or a business refuses to accept your unredeemed Weddingdeal voucher.

We also have the following standard refund policies:

Any unredeemed voucher may be returned for a refund within the first 3 days after purchase. After that, all sales are final. Your voucher is always worth at least the amount you paid for it – even if the promotional value has expired.

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Refund processing timeline

The refund processing timeline should not be more than 14 days upon our investigation over and the merchant agree to refund. Our investigation time should not be more than 7 days.

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The Refund is from Weddingdeal.com.my or merchant?

It will be directly from the merchant. We will work with the merchant and get back your refund for you. Do take note,  that each refund request will be investigate by us before the agreement to refund. Not all refund request will be entertained

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Payment
Payment options

We have at this moment 2 payment option.

1) Direct banking to us ( Cash/Bank Transfer)

Cash/Bank Transfer payment is only convenient for customers living in Malaysia. For overseas payment, we would like to encourage users to pay through Credit/Debit card or PayPal option.

For payment through Cash/Bank Transfer, please kindly follow these steps:

  1. Go to your nearest ATM or online iBanking and transfer the payment to Our Maybank account: 557380403713 (Marketing Connection)
  2. Print screen your transfer page if you are using iBanking, or get a receipt from the machine if you transfer through ATM
  3. Email us the image of the receipt/print screen and kindly state the reference no.
  4. We will mark your order as paid as soon when we receive your email.
  5. Payment is to be done within 7 days from the date of purchase or else your order will be cancelled automatically.

2) Credit Card / Debit Card / Paypal

This will direct you to Paypal website and you can use either credit card or debit card to pay for the payment. Take note that you do not need to be a Paypal member to proceed for the payment.

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Any other payment option beside Paypal and direct bank-in?

At this moment,we only have 2 payment option. We are looking to increase more payment option in the near future.

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Error with Payment through Paypal

If you have error with payment through PayPal, kindly contact us at support@weddingdeal.com.my

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Please provide me more details on PayPal

We have dedicated a FAQ for PayPal here, http://www.weddingdeal.com.my/paypal-faq

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